---
title: Cookie Policy
---
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# HydraWell Cookie Policy
In the spirit of transparency and to comply with the General Data Protection Regulation (GDPR)
and UK/EU e-Privacy Regulations, this document provides details how HydraWell processes
any personal data collected or received when users visit our website [www.hydrawell.no](https://www.hydrawell.no/)
### 1. WHAT INFORMATION DO WE COLLECT AND HOW IS IT USED?
Our website www.hydrawell.no is owned by Hydra Well Intervention AS and is operated
and hosted by Leadify.
When someone visits our website, we use technologies to collect information that help us to
provide you with a good experience and also to allow us to improve the site and the
services that we offer. This means that when you visit this website, cookies or similar
technologies will be placed on your computer/device, provided you have consented to do so
by clicking “accept” on the website cookie banner. So that you know more about the
technologies used and can make informed decisions about how your data will be collected,
we have provided a description of these.
The website may contain links to other websites. Please note that we have no control over
how your data is collected, stored, or used by other websites and we advise you to check
their privacy notices and cookie policies before providing any personal data to them.
### 2. WHAT ARE COOKIES?
Cookies are small text files placed on your computer, smart phone or other devices when
you visit websites. They are widely used in order to make websites work, or work more
efficiently, as well as provide information to the owners of the website.
### 3. HOW DO WE USE COOKIES?
Cookies allow us to recognise users (where appropriate), tailor the content on our website
and help us improve its functionality. Without certain types of cookies enabled, the website
may not function as efficiently or to its full capacity, thus negatively affecting the user
experience
We use cookies to obtain information about visitors to the website and about the devices
used to access the website.
The information that we gather includes IP addresses, operating systems, browser types
and, depending on the cookie, statistical data about browsing actions and patterns.
### 4. TYPES OF COOKIES
**
ESSENTIAL OR “STRICTLY NECESSARY” COOKIES**
These are essential to the running and functionality of the website and it is recommended
that this type of cookie is not disabled, as doing so may affect the performance and function
of the site, but you can manage them via the table in Section 5.
**PERFORMANCE OR EXPERIENCE COOKIES**
These cookies collect information about how visitors use a website. For example, which
pages are visited most often, how people navigate around the site and if there are any error
messages that appear. They collect only anonymised data or aggregated information that
is used to improve the way the site works and the user experience.
**FUNCTIONALITY OR SESSION COOKIES**
These cookies allow the website to remember the preferences and choices you make, such
as your preferred language, region and user name. They gather information on things you
customise and select and retain it for your next visit. They are not essential but enhance
user experience and efficiency.
**THIRD PARTY COOKIES**
Some websites use third party services and software, such as maps, online videos or social
networking features. Many of these services may set cookies in your browser. This
website has no control over third party cookies, but visitors can opt out of these via their
browser.
**FLASH COOKIES**
These are common in website adverts, video clips and animation. They enable a website
to recognise the user’s browser when it returns and store information such as when a video
**ADVERTISING COOKIES**
These are used to deliver adverts that are deemed relevant to you and your interests,
based on your previous web browsing history. They keep track of which adverts have been
viewed and control how many times a person is exposed to the same advert, whilst tracking
the effectiveness of marketing campaigns, the information is then used for remarketing, by
customising the adverts the user sees on other websites.
**WEB BEACONS**
These are “bits” of data that count the number of users who access a website. They allow
organisations to see if a cookie has been activated, if a user has clicked through to that site
from a link or advert contained within an email. These are used to identify which emails are
of most interest to a customer and track the success of an advertisement or marketing
campaign.
### 5. HOW YOU CAN CONTROL AND DELETE COOKIES
Most cookies help you get the best out of our website, however, you can select the
“decline” button on our cookie banner to prevent these from embedding on your device.
Alternatively, you can set up your browser to delete or refuse some or all of these, or to let
you know if a cookie has been sent.
Please remember, if you do delete some or all cookies, the website may not function fully
and your experience may be affected.
If you want to learn more about cookies, including how to manage and delete them
independently, the following 3rd party websites provide clear information:
[• www.allaboutcookies.org](http://www.allaboutcookies.org)
[• www.allaboutcookies.org/manage-cookies/index.html](http://www.allaboutcookies.org/manage-cookies/index.html)
To opt out of being tracked by Google Analytics across all websites, please visit:
[http://tools.google.com/dlpage/gaoptout](http://tools.google.com/dlpage/gaoptout)
### 6. WEBSITE COOKIES
Details of the Cookies used on our website are detailed below:
**6.1 Necessary cookies**
These are essential cookies that do not require consent.
**__hs_opt_out**
- This cookie is used by the opt-in privacy policy to remember not to ask the visitor to
accept cookies again.
- This cookie is set when you give visitors the choice to opt out of cookies.
- It contains the string "yes" or "no".
- It expires in 13 months.
**__hs_do_not_track**
- This cookie can be set to prevent the tracking code from sending any information to
HubSpot.
- It contains the string "yes".
- It expires in 13 months.
**__hs_initial_opt_in**
- This cookie is used to prevent the banner from always displaying when visitors are
browsing in strict mode.
- It contains the string "yes" or "no".
- It expires in seven days.
**__hs_cookie_cat_pref**
- This cookie is used to record the categories a visitor consented to.
- It contains data on the consented categories.
- It expires in 13 months.
**hs_ab_test**
- This cookie is used to consistently serve visitors the same version of an A/B test page
they’ve seen before.
- It contains the id of the A/B test page and the id of the variation that was chosen for the
visitor.
- It expires at the end of the session.
**< id >_key**
- When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
- The cookie name is unique for each password-protected page.
- It contains an encrypted version of the password so future visits to the page will not require the password again.
- It expires in 14 days.
**hs-messages-is-open **
- This cookie is used to determine and save whether the chat widget is open for future
visits.
- It is set in your visitor's browser when they start a new chat, and resets to re-close the
widget after 30 minutes of inactivity.
- If your visitor manually closes the chat widget, it will prevent the widget from re-opening
on subsequent page loads in that browser session for 30 minutes.
- It contains a boolean value of True if present.
- It expires in 30 minutes.
**hs-messages-hide-welcome-message**
- This cookie is used to prevent the chat widget welcome message from appearing again
for one day after it is dismissed.
- It contains a boolean value of True or False.
- It expires in one day.
**__hsmem**
- This cookie is set when visitors log in to a HubSpot-hosted site.
- It contains encrypted data that identifies the membership user when they are currently
logged in.
- It expires in one year.
**hs-membership-csrf**
- This cookie is used to ensure that content membership logins cannot be forged.
- It contains a random string of letters and numbers used to verify that a membership login
is authentic.
- It expires at the end of the session.
**hs_langswitcher_choice**
- This cookie is used to save the visitor’s selected language choice when viewing pages in
multiple languages.
- It gets set when an end user selects a language from the language switcher and is used
as a language preference to redirect them to sites in their chosen language in the future,
if they are available.
- It contains a colon delimited string with the ISO639 language code choice on the left and
the top level private domain it applies to on the right. An example will be "ENUS:hubspot.com".
- It expires in two years.
__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn
more about [Cloudflare cookies](https://support.cloudflare.com/hc/en-us/articles/200170156-Understanding-the-Cloudflare-Cookies). It expires at the end of the session.
**6.2 Analytics cookies**
These are non-essential cookies controlled by the cookie banner. If you're a visitor to a
site supported by HubSpot, you can opt out of these cookies by not giving consent
**__hstc**
- The main cookie for tracking visitors.
- It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current
timestamp (this visit), and session number (increments for each subsequent session).
- It expires in 13 months.
**hubspotutk**
- This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission
and used when deduplicating contacts.
- It contains an opaque GUID to represent the current visitor.
- It expires in 13 months.
**__hssc**
- This cookie keeps track of sessions.
- This is used to determine if HubSpot should increment the session number and
timestamps in the __hstc cookie.
- It contains the domain, viewCount (increments each pageView in a session), and
session start timestamp.
- It expires in 30 minutes.
**__hssrc**
- Whenever HubSpot changes the session cookie, this cookie is also set to determine if
the visitor has restarted their browser.
- If this cookie does not exist when HubSpot manages cookies, it is considered a new
session.
- It contains the value "1" when present.
- It expires at the end of the session.
- If you are logged in to HubSpot, HubSpot will set additional authentication cookies.
Learn more about cookies set in the HubSpot product. You can also see whether a
contact accepted these cookies in their timeline.
This site also uses Google Analytics which is one of the most widespread and trusted
analytics solutions on the web for helping us understand how you use the site and ways that
we can improve your experience. For more information on Google Analytics cookies, see the
official [Google Analytics page](https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage).
**6.3 Functionality cookies**
Chatflow cookie
This is the cookie used for the chatflows tool. If you're a visitor, this allows you to chat with
a representative on the site.
**messagesUtk**
- This cookie is used to recognize visitors who chat with you via the chatflows tool. If the
visitor leaves your site before they're added as a contact, they will have this cookie
associated with their browser.
- If you chat with a visitor who later returns to your site in the same cookied browser, the
chatflows tool will load their conversation history. The cookie is controlled by the
Consent to collect chat cookies setting in your chatflow.
- If this setting is disabled, the cookie is controlled by the Consent to process setting in
your chatflow.
- HubSpot will not drop the messagesUtk cookie for visitors who have been identified
through the Visitor Identification API. The analytics cookie banner will not be impacted.
- This cookie will be specific to a subdomain and will not carry over to other subdomains.
For example, the cookie dropped for *info.example.com* will not apply to the visitor when
they visit *www.example.com*, and vice versa.
- It contains an opaque GUID to represent the current chat user.
- It expires in 13 months.
### 7. THIRD PARTY WEBSITES
This policy does not cover any websites we link to from this website. For more information
about cookies on other websites, please read their respective policies or statements.
### 8. CONTACT US
If you would like to exercise any of these rights, or if you are not satisfied with how Hydrawell
has processing your personal data, please contact our Data Protection Representative. All
correspondence should be addressed to Gro Lunde: [gl@hydrawell.no](mailto:gl@hydrawell.no)
#### [What's next?](https://www.hydrawell.no/)
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Norsea Base, Bygg 104,
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